Can we hide comments so that participants can’t see each other’s feedback?

Yes, comments can be made public to encourage discussion, or hidden to maintain privacy.

 

What do the comment reports look like?

You have a couple of report options in CiviComment. You can download a PDF of the original file with comments listed after each page, or a PDF or CSV file of all comments listed by document.

 

Is there a file size limit?

While there is not an enforced storage limit, PDFs larger than 100MB or those with many images and/or shapefile layers may take longer to load.

 

Can participants comment anonymously or do they have to log in?

To keep the conversation on track and allow moderators to follow up about comments, participants need to register to comment. It’s simple and only requires a username, password, and email address.

 

Can I contact participants via email?

Yes, you can email individual participants directly within CiviComment.

 

Can I add custom fields to collect demographics?

At present, CiviComment does not allow new field creation. However, this is on our list for future versions; stay in touch to learn about upcoming feature releases.

 

What options do I have to make sure comments are appropriate and constructive?

CiviComment includes 3 features to help with comment moderation:

  • Built-in spam and profanity filters ensure a base level of quality.
  • Create user accounts for your team and set the role to Moderator. These users will receive email notifications every time a new comment is submitted; they can unpublish comments that are off track or inappropriate.
  • Allow users to flag comments as inappropriate, and modify the settings to automatically unpublish comments after X number of flags.

 

How is CiviComment different from Google Docs or Dropbox?

Google Docs is a collaborative document creation tool.

What’s different: CiviComment supports the next step in the input process. It lets large stakeholder groups offer feedback on final draft documents in a structured setting and provides tools to collect and manage comments from broad audiences.

Dropbox is a file storage and sharing tool.

What’s different: CiviComment encourages stakeholder feedback on documents at a granular level. The tools and features support comment mangement more than document management.

 

Does CiviComment only work with PDFs or can I use it for images, maps, and/or graphics?

CiviComment currently only supports commenting on PDFs. However, you can include other media formats within your PDF to collect feedback.

 

 

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