Can we hide comments so that participants can’t see each other’s feedback?
Yes, comments can be made public to encourage discussion, or hidden to maintain privacy.
What do the comment reports look like?
You have a couple of report options in CiviComment. You can download a PDF of the original file with comments listed after each page, or a PDF or CSV file of all comments listed by document.
Is there a file size limit?
Large files can cause issues for people with slow internet connections or using older devices, therefore we limit uploads to 25mb. If your files are larger, we recommend saving them as Adobe Optimized PDFs or to split them into multiple smaller PDFs (each CiviComment document can have multiple PDFs). Learn more at https://urbaninteractivestudio.zendesk.com/hc/en-us/articles/115001239903.
Can participants comment anonymously or do they have to log in?
On our free plan, we require participants to register an account to comment. It’s simple and only requires a username, password, and email address. For paid plans, it's up to you to decide whether you want to force them to register or if you allow them to add comments anonymously, without logging in.
Can I contact participants via email?
Yes, you can email individual participants directly within CiviComment.
Can I add custom fields to collect demographics?
We currently only offer this functionality as a custom add-on as part of our Enterprise Plan. Contact us to discuss your requirements.
What options do I have to make sure comments are appropriate and constructive?
CiviComment includes 3 features to help with comment moderation:
- Built-in spam and profanity filters ensure a base level of quality.
- The admin user who posts the document will receive email notifications every time a new comment is submitted if they choose to; they can unpublish comments that are off track or inappropriate.
- Allow users to flag comments as inappropriate, and modify the settings to automatically unpublish comments after X number of flags.
How is CiviComment different from Google Docs or Dropbox?
Google Docs is a collaborative drafting tool, anybody can edit text.
What’s different: CiviComment supports the next step in the input process. It lets large stakeholder groups offer feedback on final draft documents in a structured setting without being able to edit the text and provides tools to collect and manage comments from broad audiences.
Dropbox is a file storage and sharing tool.
What’s different: CiviComment is open for anyone, or anyone you invite, to participate. Dropbox is by invitation only and users need to register a Dropbox account. CiviComment provides a range of comment facilitation and management features that Dropbox does not include. The annotation features in Dropbox are designed for small team collaboration, not stakeholder or public feedback.
Does CiviComment only work with PDFs or can I use it for images, maps, and/or graphics?
CiviComment currently only supports commenting on PDFs. However, you can include other media formats within your PDF to collect feedback.
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